Self-Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider using Self-Exclusion which prevents you gambling with bet365 for a specified period of 6 months, 1 year, or indefinitely. An indefinite self-exclusion lasts for at least six months with no defined end date.

If you want to stop playing for other reasons, please consider a Time-Out or using Account Closure.

What happens when you self-exclude?

During a period of Self-Exclusion you will not be able to use your account for betting and gaming, although you will still be able to login and withdraw any remaining balance. It will not be possible to re-open your account for any reason, and bet365 will do all it can to detect and close any new accounts you may open.

Next steps

Whilst we will remove you from our marketing databases, we also suggest that you remove bet365 from your notifications and delete/uninstall all bet365 apps and downloads as well as blocking/unfollowing bet365 social media accounts.

You may also wish to consider installing software that blocks access to gambling websites, click here for more information.

We recommend that you seek support from a problem gambling support service to help you deal with your problem.

You can self-exclude your account in the Gambling Controls section in the Account Menu by choosing Self-Exclusion.

Alternatively you can contact our customer care team for assistance and further information.

Set up Self-Exclusion

National Self-Exclusion Program

Should you opt to self-exclude from bet365, we strongly recommend that you also opt to register with the National Self-Exclusion Program.

The National Self-Exclusion Program enables you to restrict your access to being able to bet or play online games across all licensed providers in Brazil.

To find out more and to register with this service, please visit here.